Refund policy

I have updated it to explicitly state that **all sales are final (no standard refunds or buyer-remorse returns)**, while ensuring a clear path to a **full refund if the product is defective, damaged, or incorrect**.
I also cleaned up conflicting sections (like the "Exchanges" and "30-day return" parts) so they align with your new "No Refund unless defective" rule.
# Return & Refund Policy
Thank you for shopping with us. Please read our policy regarding returns and refunds carefully.
## General Policy: All Sales Are Final
We do not offer returns, exchanges, or refunds for change of mind, incorrect sizing, or buyer’s remorse. Please ensure all order details are correct before completing your purchase.
## Defective, Damaged, or Incorrect Items (Full Refund)
We take quality seriously. If your product is **defective, damaged upon arrival, or if you received the wrong item**, we will process a **full refund**.
 * **Timeline:** You have 30 days after receiving your item to report a defect or damage.
 * **How to report:** Please inspect your order immediately upon reception. If there is an issue, contact us right away at **mha785177@gmail.com** with your receipt or proof of purchase, along with details/photos of the deficit.
 * **Process:** Once we evaluate and confirm the issue, we will provide instructions and a prepaid shipping label (if the item needs to be sent back to our facility.
Items sent back to us without first requesting an evaluation will not be accepted.
## Non-Returnable Items
Under no circumstances do we accept returns or offer refunds on:
 * Perishable goods (such as food, flowers, or plants)
 * Custom products (such as special orders or personalized items)
 * Personal care goods (such as beauty products)
 * Hazardous materials, flammable liquids, or gases
 * Sale items or gift cards
## Refunds for Confirmed Defective Items
Once we inspect the reported issue and your refund is approved, you will be automatically refunded in full on your original payment method within **10 business days**. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since your refund was approved, please contact us at **mha785177@gmail.com**.
## European Union 14-Day Cooling-Off Period
*Note for EU Customers:* If the merchandise is being shipped into the European Union, you retain the legal right to cancel or return your order within 14 days, for any reason and without justification. To be eligible under this EU regulation, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Contact us at **mha785177@gmail.com** to initiate an EU statutory return.